We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
Products ineligible for return are:
- Digital products (mostly, but e-mail and we’ll see what can be done)
- Products sold as ‘b-grade’, if the reason for return is the described b-grade marks
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like:
- Customised orders/commissions/personalised books
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping policy: Caitie is happy to be shipped as you please, and welcomes being your problematic fav.
Alright, more seriously: Most of products here are printed on-demand, which means they will be printed at and shipped from your nearest fulfilment centre. I do this to keep postage costs as low as possible, and shipping times as fast as possible. We use a variety of global partners to do this, and there will usually be a fulfilment centre near you — check your order updates for tracking info.
Some limited products may ship directly from the UK, especially as I have a keen interest in supporting local sellers. These products will be marked in their description whenever possible.
Please be patient with our shipping times, especially given current world events. If you have a shipping enquiry, feel free to contact me.
RUSH SHIPPING/RUSH ORDERS
Catgirl Nation is a small, independent art shop. We print most of our products to-order, and do not keep bulk stock. Though they are usually much faster, it can take 24 – 72 hours for our printing partners to create your bespoke art piece, and then it has to be shipped to you, make its way through customs, etc.
Because of this, please do not use us for last-minute orders on tight timescales. Caitie is a small creator and does not have the capabilities for rush orders or rush bulk orders.